Returns & Exchanges
We have a 30-day returns policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
We do not offer free returns. For a return, the customer is responsible for the shipping cost. When making your return in our portal you will see the available shipping options and fees.
We don't accept returns on the following items;
- Engraved name tags
- Collars & leads with customised hardware
- Gift cards
Are you returning dog clothing or a harness?
Please make sure the item is completely free of dog hair to ensure you receive a full refund.
Returns
Go to our return portal to register your return or make an exchange:
Register your return here
Exchanges
If you’d prefer a different size or product instead, you can easily select an exchange within the returns portal. If there’s a price difference, you’ll pay the amount within the returns portal; if there’s a price difference that needs to be refunded, we’ll process the refund once we’ve received your returned package.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process the refund.
Please note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.
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Please note that we do not offer free returns. For a return, the customer is responsible for the shipping cost.
When making your return in our portal you will see the available shipping options and fees.
Please note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.
You can always contact us for any return question at contact@collarofsweden.com
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We don't accept returns on customised products (hardware change), engraved name tags or gift cards.
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The refund of an approved return will be issued within 7 days from receiving the return back to us. Please note that we don't refund shipping fees.
Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.
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Yes. If you’d prefer a different size or product, you can easily select an exchange within the returns portal. If there’s a price difference, you’ll pay the amount within the returns portal; if there’s a price difference that needs to be refunded, we’ll process the refund once we’ve received your returned package.
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We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
When returning dog clothes or dog harness it's important to make sure the product is completely free of any dog hairs to ensure you receive a full refund.
We do not accept returns for;
- Engraved name tags
- Collars & leads with customised hardware
- Gift cards
For more information, see returns & exchange.